{"id":26393,"date":"2026-08-28T14:52:12","date_gmt":"2026-08-28T19:52:12","guid":{"rendered":"https:\/\/iasaglobal.com\/ecuador\/?page_id=26393"},"modified":"2026-08-28T15:20:52","modified_gmt":"2026-08-28T20:20:52","slug":"proceso-quejas","status":"publish","type":"page","link":"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/","title":{"rendered":"Proceso de Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26393\" class=\"elementor elementor-26393\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c58b55 e-flex e-con-boxed e-con e-parent\" data-id=\"1c58b55\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f61b597 elementor-widget elementor-widget-html\" data-id=\"f61b597\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\r\n  :root{\r\n    --iasa-blue:#000;\r\n    --iasa-blue-2:#fec600;\r\n    --iasa-yellow:#f7c600;\r\n    --iasa-green:#168c2d;\r\n    --iasa-orange:#ef9b00;\r\n    --iasa-red:#d71920;\r\n    --ink:#17202a;\r\n    --muted:#5d6875;\r\n    --line:#d9e2ec;\r\n    --soft:#f6f9fc;\r\n    --white:#fff;\r\n  }\r\n  \r\n  header{\r\n    position:relative;\r\n    padding:34px 54px 24px;\r\n    background:linear-gradient(135deg,#fff 0%,#f7faff 100%);\r\n    border-bottom:1px solid #e7edf4;\r\n  }\r\n  .brand{\r\n    position:absolute; right:52px; top:27px;\r\n    display:flex; align-items:center; gap:12px;\r\n    color:var(--iasa-blue); font-weight:900; letter-spacing:.5px;\r\n  }\r\n  .brand-mark{\r\n    width:42px;height:42px;border-radius:8px;\r\n    background:var(--iasa-yellow);\r\n    display:grid;place-items:center;\r\n    color:#111;font-weight:900;font-size:19px;\r\n    box-shadow:inset 0 -4px 0 rgba(0,0,0,.08);\r\n  }\r\n  .brand-name{font-size:26px}\r\n  h1{\r\n    margin:0;\r\n    color:var(--iasa-blue);\r\n    font-size:clamp(30px,4vw,56px);\r\n    line-height:1.05;\r\n    text-align:center;\r\n    text-transform:uppercase;\r\n    letter-spacing:-1.2px;\r\n  }\r\n  .subtitle{\r\n    text-align:center;\r\n    color:var(--iasa-blue);\r\n    font-size:clamp(18px,2vw,28px);\r\n    margin:10px 0 0;\r\n  }\r\n  .yellow-rule{\r\n    width:110px;height:5px;background:var(--iasa-yellow);\r\n    margin:18px auto 0;border-radius:10px;\r\n  }\r\n\r\n  .content{\r\n    display:grid;\r\n    grid-template-columns: 1.45fr .9fr;\r\n    gap:30px;\r\n    padding:28px 46px 42px;\r\n  }\r\n  .flow{min-width:0}\r\n  .step{\r\n    position:relative;\r\n    border:2px solid var(--iasa-blue-2);\r\n    border-radius:18px;\r\n    background:#fff;\r\n    padding:20px 24px 20px 82px;\r\n    margin:0 0 25px;\r\n    box-shadow:0 5px 16px rgba(0,59,122,.06);\r\n  }\r\n  .step.green{border-color:var(--iasa-green)}\r\n  .step.orange{border-color:var(--iasa-orange)}\r\n  .num{\r\n    position:absolute;left:-17px;top:18px;\r\n    width:50px;height:50px;border-radius:50%;\r\n    display:grid;place-items:center;\r\n    color:#fff;background:var(--iasa-blue-2);\r\n    font-weight:900;font-size:25px;\r\n    box-shadow:0 0 0 5px #fff;\r\n  }\r\n  .green .num{background:var(--iasa-green)}\r\n  .orange .num{background:var(--iasa-orange)}\r\n  .icon{\r\n    position:absolute;left:20px;top:22px;\r\n    width:43px;height:43px;\r\n    color:var(--iasa-blue-2);\r\n  }\r\n  .green .icon{color:var(--iasa-green)}\r\n  .orange .icon{color:var(--iasa-orange)}\r\n  .step h2{\r\n    margin:0 0 6px;\r\n    color:var(--iasa-blue);\r\n    font-size:22px;\r\n    text-transform:uppercase;\r\n  }\r\n  .green h2{color:var(--iasa-green)}\r\n  .orange h2{color:#d78300}\r\n  .step p{margin:0;line-height:1.48;font-size:16px}\r\n  .cols{display:grid;grid-template-columns:1fr 1fr;gap:8px 28px}\r\n  ul{margin:8px 0 0 18px;padding:0}\r\n  li{margin:5px 0;line-height:1.35}\r\n\r\n  .channels{\r\n    margin:0 0 25px;\r\n    border:2px solid var(--iasa-blue-2);\r\n    border-radius:18px;padding:18px 18px 15px;\r\n  }\r\n  .channels h2,.side-card h2{\r\n    margin:0 0 14px;text-align:center;\r\n    color:var(--iasa-blue);font-size:21px;text-transform:uppercase;\r\n  }\r\n  .channel-grid{\r\n    display:grid;grid-template-columns:repeat(3,1fr);\r\n    gap:0;border-top:1px solid var(--line);\r\n  }\r\n  .channel{\r\n    text-align:center;padding:14px 8px;\r\n    border-right:1px solid var(--line);\r\n  }\r\n  .channel:nth-child(3n){border-right:0}\r\n  .channel:nth-child(n+4){border-top:1px solid var(--line)}\r\n  .channel .ci{\r\n    font-size:28px;display:block;margin-bottom:6px;\r\n  }\r\n  .channel b{font-size:14px;line-height:1.2}\r\n\r\n  .side-card{\r\n    border-radius:18px;\r\n    padding:22px 24px;\r\n    margin-bottom:22px;\r\n    background:linear-gradient(145deg,#f8fbff,#fff);\r\n    border:2px solid var(--iasa-blue-2);\r\n  }\r\n  .priority{\r\n    margin-top:15px;border:1px solid #bfc9d5;border-radius:14px;\r\n    overflow:hidden;\r\n  }\r\n  .priority-title{text-align:center;font-weight:800;padding:9px;background:#fafafa}\r\n  .priority-grid{display:grid;grid-template-columns:repeat(3,1fr)}\r\n  .p{padding:10px;text-align:center;font-size:13px}\r\n  .pill{display:block;color:#fff;font-weight:800;padding:6px 8px;border-radius:20px;margin-bottom:7px}\r\n  .high .pill{background:var(--iasa-red)}\r\n  .med .pill{background:#f2ad00}\r\n  .low .pill{background:var(--iasa-green)}\r\n  .callout{\r\n    border:2px dashed var(--iasa-blue-2);\r\n    border-radius:16px;padding:16px 18px;\r\n    background:#fbfdff;margin-top:4px;\r\n  }\r\n  .callout strong{color:var(--iasa-blue)}\r\n  .commitment{\r\n    border:2px solid var(--iasa-blue-2);\r\n    border-radius:18px;padding:22px 24px;\r\n  }\r\n  .commitment h2{margin-bottom:8px}\r\n  .commitment > p{text-align:center;margin:0 0 14px}\r\n  .commitment-item{\r\n    display:flex;gap:12px;align-items:flex-start;\r\n    padding:13px 0;border-top:1px solid var(--line);\r\n    line-height:1.35;\r\n  }\r\n  .check{\r\n    width:30px;height:30px;border-radius:50%;\r\n    flex:0 0 30px;background:#eaf6ed;color:var(--iasa-green);\r\n    display:grid;place-items:center;font-weight:900;\r\n  }\r\n  .thanks{\r\n    border:2px solid var(--iasa-green);\r\n    border-radius:18px;background:#f7fcf8;\r\n    padding:20px;text-align:center;margin-top:22px;\r\n  }\r\n  .thanks .bigcheck{font-size:45px;color:var(--iasa-green);font-weight:900}\r\n  .thanks h2{color:var(--iasa-green);margin:4px 0 7px;text-transform:uppercase}\r\n  .thanks p{margin:0;line-height:1.4}\r\n  \r\n  .channel-icon {\r\n  width: 48px;\r\n  height: 48px;\r\n  display: block;\r\n  margin: 0 auto 8px;\r\n}\r\n\r\n.channel {\r\n  text-align: center;\r\n  padding: 14px 8px;\r\n  min-height: 105px;\r\n  display: flex;\r\n  flex-direction: column;\r\n  align-items: center;\r\n  justify-content: center;\r\n}\r\n\r\n.channel b {\r\n  font-size: 14px;\r\n  line-height: 1.25;\r\n  display: block;\r\n}\r\n\r\n\r\n\r\n  @media(max-width:1000px){\r\n    .content{grid-template-columns:1fr;padding:24px}\r\n    .brand{position:static;justify-content:center;margin-bottom:18px}\r\n    header{padding:28px 24px 22px}\r\n  }\r\n  @media(max-width:650px){\r\n    .page{width:100%;margin:0;border-radius:0}\r\n    .content{padding:18px 15px}\r\n    .step{padding:18px 18px 18px 68px}\r\n    .step h2{font-size:18px}\r\n    .step p,li{font-size:14px}\r\n    .cols{grid-template-columns:1fr}\r\n    .channel-grid{grid-template-columns:repeat(2,1fr)}\r\n    .channel:nth-child(3n){border-right:1px solid var(--line)}\r\n    .channel:nth-child(2n){border-right:0}\r\n    .channel:nth-child(3){border-top:1px solid var(--line)}\r\n    .priority-grid{grid-template-columns:1fr}\r\n    \r\n  }\r\n  @media print{\r\n    body{background:#fff}\r\n    .page{width:100%;margin:0;box-shadow:none}\r\n    header{padding-top:20px}\r\n    .content{padding-bottom:15px}\r\n    footer{break-inside:avoid}\r\n    .step,.side-card,.channels,.commitment,.thanks{break-inside:avoid}\r\n  }\r\n<\/style>\r\n\r\n<div>\r\n<header>\r\n \r\n  <h1>El proceso de su queja o sugerencia<\/h1>\r\n  <p class=\"subtitle\">Su opini\u00f3n nos ayuda a mejorar.<\/p>\r\n  <div class=\"yellow-rule\"><\/div>\r\n<\/header>\r\n\r\n<main class=\"content\">\r\n<section class=\"flow\">\r\n\r\n  <div class=\"step\">\r\n    <div class=\"num\">1<\/div>\r\n        <h2>Presente su queja<\/h2>\r\n    <p>Puede comunicarnos su queja a trav\u00e9s de cualquiera de nuestros canales de atenci\u00f3n.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"channels\">\r\n  <h2>Canales disponibles<\/h2>\r\n\r\n  <div class=\"channel-grid\">\r\n\r\n    <div class=\"channel\">\r\n      <svg class=\"channel-icon\" viewBox=\"0 0 48 48\" aria-hidden=\"true\">\r\n        <rect x=\"5\" y=\"9\" width=\"38\" height=\"30\" rx=\"3\"\r\n              fill=\"none\" stroke=\"#168c2d\" stroke-width=\"3\"\/>\r\n        <path d=\"M6 12l18 14L42 12\"\r\n              fill=\"none\" stroke=\"#168c2d\" stroke-width=\"3\"\/>\r\n      <\/svg>\r\n      <b>Correo<br>electr\u00f3nico<\/b>\r\n    <\/div>\r\n\r\n    <div class=\"channel\">\r\n      <svg class=\"channel-icon\" viewBox=\"0 0 48 48\" aria-hidden=\"true\">\r\n        <circle cx=\"17\" cy=\"15\" r=\"7\"\r\n                fill=\"none\" stroke=\"#0b55a0\" stroke-width=\"3\"\/>\r\n        <circle cx=\"33\" cy=\"15\" r=\"7\"\r\n                fill=\"none\" stroke=\"#0b55a0\" stroke-width=\"3\"\/>\r\n        <path d=\"M4 39c0-8 5-13 13-13s13 5 13 13\"\r\n              fill=\"none\" stroke=\"#0b55a0\" stroke-width=\"3\"\/>\r\n        <path d=\"M27 27c2-2 4-3 7-3 6 0 10 4 10 11\"\r\n              fill=\"none\" stroke=\"#0b55a0\" stroke-width=\"3\"\/>\r\n      <\/svg>\r\n      <b>En persona<\/b>\r\n    <\/div>\r\n\r\n    <div class=\"channel\">\r\n      <svg class=\"channel-icon\" viewBox=\"0 0 48 48\" aria-hidden=\"true\">\r\n        <path d=\"M15 6l7 8-5 5c3 7 7 11 14 14l5-5 8 7c1 1 1 3 0 4-2 3-5 4-8 3C22 39 9 26 6 12c-1-4 0-7 3-8 2-1 4 0 6 2z\"\r\n              fill=\"none\" stroke=\"#168c2d\" stroke-width=\"3\"\r\n              stroke-linejoin=\"round\"\/>\r\n      <\/svg>\r\n      <b>Llamada<br>telef\u00f3nica<\/b>\r\n    <\/div>\r\n\r\n    <div class=\"channel\">\r\n      <svg class=\"channel-icon\" viewBox=\"0 0 48 48\" aria-hidden=\"true\">\r\n        <path d=\"M7 9h34v24H22l-9 8v-8H7z\"\r\n              fill=\"none\" stroke=\"#0b55a0\" stroke-width=\"3\"\r\n              stroke-linejoin=\"round\"\/>\r\n        <path d=\"M15 17h18M15 23h12\"\r\n              fill=\"none\" stroke=\"#0b55a0\" stroke-width=\"3\"\r\n              stroke-linecap=\"round\"\/>\r\n      <\/svg>\r\n      <b>Mensajer\u00eda<br>(WhatsApp u otros)<\/b>\r\n    <\/div>\r\n\r\n    <div class=\"channel\">\r\n      <svg class=\"channel-icon\" viewBox=\"0 0 48 48\" aria-hidden=\"true\">\r\n        <path d=\"M14 21v19H8V21h6zM11 8a4 4 0 1 1 0 8 4 4 0 0 1 0-8z\"\r\n              fill=\"none\" stroke=\"#6b3aa8\" stroke-width=\"3\"\/>\r\n        <path d=\"M20 40V21h6v3c2-3 5-4 9-4 7 0 10 5 10 13v7h-6v-7c0-4-1-7-5-7-4 0-5 3-5 7v7h-9z\"\r\n              fill=\"none\" stroke=\"#6b3aa8\" stroke-width=\"3\"\r\n              stroke-linejoin=\"round\"\/>\r\n      <\/svg>\r\n      <b>Redes<br>sociales<\/b>\r\n    <\/div>\r\n\r\n    <div class=\"channel\">\r\n      <svg class=\"channel-icon\" viewBox=\"0 0 48 48\" aria-hidden=\"true\">\r\n        <rect x=\"11\" y=\"8\" width=\"26\" height=\"34\" rx=\"3\"\r\n              fill=\"none\" stroke=\"#ef9b00\" stroke-width=\"3\"\/>\r\n        <path d=\"M17 17h14M17 24h14M17 31h9\"\r\n              fill=\"none\" stroke=\"#ef9b00\" stroke-width=\"3\"\r\n              stroke-linecap=\"round\"\/>\r\n        <path d=\"M15 4h18v7H15z\"\r\n              fill=\"none\" stroke=\"#ef9b00\" stroke-width=\"3\"\/>\r\n      <\/svg>\r\n      <b>Encuesta<\/b>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n  <div class=\"step\">\r\n    <div class=\"num\">2<\/div>\r\n        <h2>Registro de su queja<\/h2>\r\n    <p>Registramos su queja en nuestro sistema con la siguiente informaci\u00f3n:<\/p>\r\n    <div class=\"cols\">\r\n      <ul>\r\n        <li>Cliente<\/li><li>Divisi\u00f3n<\/li><li>Sucursal<\/li><li>Contacto<\/li>\r\n        <li>Tipo de actividad<\/li><li>Fuente<\/li>\r\n      <\/ul>\r\n      <ul>\r\n        <li>Raz\u00f3n<\/li><li>Asunto de la queja<\/li>\r\n        <li>Descripci\u00f3n <small>(detalles como n\u00famero de orden de trabajo, factura, modelo de m\u00e1quina, etc.)<\/small><\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"step\">\r\n    <div class=\"num\">3<\/div>\r\n    <h2>Asignaci\u00f3n y an\u00e1lisis<\/h2>\r\n    <p>Revisamos su queja, la asignamos al \u00e1rea responsable y definimos la prioridad.<\/p>\r\n    <div class=\"priority\">\r\n      <div class=\"priority-title\">PRIORIDAD<\/div>\r\n      <div class=\"priority-grid\">\r\n        <div class=\"p high\"><span class=\"pill\">ALTA<\/span>Operaci\u00f3n detenida completamente<\/div>\r\n        <div class=\"p med\"><span class=\"pill\">MEDIA<\/span>Operaci\u00f3n parcialmente detenida<\/div>\r\n        <div class=\"p low\"><span class=\"pill\">BAJA<\/span>Sin da\u00f1o al equipo \/ Cliente se siente perjudicado<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"callout\">\r\n    <strong>\u00a1Importante!<\/strong> Si el problema es repetitivo (m\u00e1s de 4 quejas por el mismo motivo en un periodo semestral), realizamos un an\u00e1lisis m\u00e1s profundo de causa ra\u00edz (SAC).\r\n  <\/div>\r\n\r\n  <div class=\"step green\">\r\n    <div class=\"num\">4<\/div>\r\n    <h2>An\u00e1lisis y plan de acci\u00f3n<\/h2>\r\n    <p>El \u00e1rea responsable analiza las causas de su queja y define las acciones para solucionarla.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"step green\">\r\n    <div class=\"num\">5<\/div>\r\n    <h2>Comunicaci\u00f3n y acciones<\/h2>\r\n    <p>Nos comunicamos con usted para informarle las acciones que realizaremos para solucionar su queja e informamos al sistema sobre la respuesta brindada.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"step orange\">\r\n    <div class=\"num\">6<\/div>\r\n    <h2>Verificaci\u00f3n<\/h2>\r\n    <p>Verificamos que las acciones se hayan implementado en la fecha comprometida.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"step green\">\r\n    <div class=\"num\">7<\/div>\r\n        <h2>Cierre y satisfacci\u00f3n<\/h2>\r\n    <p>Nuestro equipo de Contact Center se comunicar\u00e1 con usted para confirmar su satisfacci\u00f3n y cerrar la queja.<\/p>\r\n  <\/div>\r\n<\/section>\r\n\r\n<aside>\r\n  <div class=\"side-card\">\r\n    <h2>Nuestro compromiso<\/h2>\r\n    <p style=\"text-align:center\">Atender su queja de forma oportuna, transparente y efectiva.<\/p>\r\n    <div class=\"commitment-item\"><div class=\"check\">\u2713<\/div><div>Gestionamos su queja seg\u00fan el nivel de prioridad.<\/div><\/div>\r\n    <div class=\"commitment-item\"><div class=\"check\">\u2713<\/div><div>Le mantenemos informado durante todo el proceso.<\/div><\/div>\r\n    <div class=\"commitment-item\"><div class=\"check\">\u2713<\/div><div>Trabajamos para lograr su satisfacci\u00f3n.<\/div><\/div>\r\n  <\/div>\r\n\r\n  <div class=\"thanks\">\r\n    <div class=\"bigcheck\">\u2713<\/div>\r\n    <h2>\u00a1Gracias!<\/h2>\r\n    <p>Su opini\u00f3n es importante para seguir mejorando nuestros servicios.<\/p>\r\n  <\/div>\r\n<\/aside>\r\n<\/main>\r\n\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>El proceso de su queja o sugerencia Su opini\u00f3n nos ayuda a mejorar. 1 Presente su queja Puede comunicarnos su queja a trav\u00e9s de cualquiera de nuestros canales de atenci\u00f3n. Canales disponibles Correoelectr\u00f3nico En persona Llamadatelef\u00f3nica Mensajer\u00eda(WhatsApp u otros) Redessociales Encuesta 2 Registro de su queja Registramos su queja en nuestro sistema con la siguiente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26393","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Proceso de Quejas - IASA Ecuador | El Equipo del Progreso<\/title>\n<meta name=\"description\" content=\"Nuestro compromiso con nuestros clientes que es necesario para nuestra excelencia del servicio y calidad operativa\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proceso de Quejas\" \/>\n<meta property=\"og:description\" content=\"Nuestro compromiso con nuestros clientes que es necesario para nuestra excelencia del servicio y calidad operativa\" \/>\n<meta property=\"og:url\" content=\"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/\" \/>\n<meta property=\"og:site_name\" content=\"IASA Ecuador | El Equipo del Progreso\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/iasa.ec\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-28T20:20:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@iasa_ec\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/\",\"url\":\"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/\",\"name\":\"Proceso de Quejas - IASA Ecuador | El Equipo del Progreso\",\"isPartOf\":{\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/#website\"},\"datePublished\":\"2026-08-28T19:52:12+00:00\",\"dateModified\":\"2026-08-28T20:20:52+00:00\",\"description\":\"Nuestro compromiso con nuestros clientes que es necesario para nuestra excelencia del servicio y calidad operativa\",\"breadcrumb\":{\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/iasaglobal.com\/ecuador\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Proceso de Quejas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/#website\",\"url\":\"https:\/\/iasaglobal.com\/ecuador\/\",\"name\":\"IASA Ecuador | El Equipo del Progreso\",\"description\":\"Distribuidores de Caterpillar en Ecuador\",\"publisher\":{\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/iasaglobal.com\/ecuador\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/#organization\",\"name\":\"IASA Ecuador | El Equipo del Progreso\",\"url\":\"https:\/\/iasaglobal.com\/ecuador\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/iasaglobal.com\/ecuador\/wp-content\/uploads\/sites\/2\/2023\/12\/cropped-favicon.png\",\"contentUrl\":\"http:\/\/iasaglobal.com\/ecuador\/wp-content\/uploads\/sites\/2\/2023\/12\/cropped-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"IASA Ecuador | El Equipo del Progreso\"},\"image\":{\"@id\":\"https:\/\/iasaglobal.com\/ecuador\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/iasa.ec\",\"https:\/\/x.com\/iasa_ec\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Proceso de Quejas - IASA Ecuador | El Equipo del Progreso","description":"Nuestro compromiso con nuestros clientes que es necesario para nuestra excelencia del servicio y calidad operativa","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/","og_locale":"es_ES","og_type":"article","og_title":"Proceso de Quejas","og_description":"Nuestro compromiso con nuestros clientes que es necesario para nuestra excelencia del servicio y calidad operativa","og_url":"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/","og_site_name":"IASA Ecuador | El Equipo del Progreso","article_publisher":"https:\/\/www.facebook.com\/iasa.ec","article_modified_time":"2026-08-28T20:20:52+00:00","twitter_card":"summary_large_image","twitter_site":"@iasa_ec","twitter_misc":{"Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/","url":"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/","name":"Proceso de Quejas - IASA Ecuador | El Equipo del Progreso","isPartOf":{"@id":"https:\/\/iasaglobal.com\/ecuador\/#website"},"datePublished":"2026-08-28T19:52:12+00:00","dateModified":"2026-08-28T20:20:52+00:00","description":"Nuestro compromiso con nuestros clientes que es necesario para nuestra excelencia del servicio y calidad operativa","breadcrumb":{"@id":"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/iasaglobal.com\/ecuador\/proceso-quejas\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/iasaglobal.com\/ecuador\/"},{"@type":"ListItem","position":2,"name":"Proceso de Quejas"}]},{"@type":"WebSite","@id":"https:\/\/iasaglobal.com\/ecuador\/#website","url":"https:\/\/iasaglobal.com\/ecuador\/","name":"IASA Ecuador | El Equipo del Progreso","description":"Distribuidores de Caterpillar en Ecuador","publisher":{"@id":"https:\/\/iasaglobal.com\/ecuador\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/iasaglobal.com\/ecuador\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/iasaglobal.com\/ecuador\/#organization","name":"IASA Ecuador | El Equipo del Progreso","url":"https:\/\/iasaglobal.com\/ecuador\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/iasaglobal.com\/ecuador\/#\/schema\/logo\/image\/","url":"http:\/\/iasaglobal.com\/ecuador\/wp-content\/uploads\/sites\/2\/2023\/12\/cropped-favicon.png","contentUrl":"http:\/\/iasaglobal.com\/ecuador\/wp-content\/uploads\/sites\/2\/2023\/12\/cropped-favicon.png","width":512,"height":512,"caption":"IASA Ecuador | El Equipo del Progreso"},"image":{"@id":"https:\/\/iasaglobal.com\/ecuador\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/iasa.ec","https:\/\/x.com\/iasa_ec"]}]}},"_links":{"self":[{"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/pages\/26393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/comments?post=26393"}],"version-history":[{"count":20,"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/pages\/26393\/revisions"}],"predecessor-version":[{"id":26418,"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/pages\/26393\/revisions\/26418"}],"wp:attachment":[{"href":"https:\/\/iasaglobal.com\/ecuador\/wp-json\/wp\/v2\/media?parent=26393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}